I was looking forward to doing great work today. I'm so upset. I can't begin to tell you how upset I am. This is so unprofessional. What kind of doctor are you?@!
She sounds quite fine with that.
Oh, how I love people.
Copyright 2007, therapydoc
*Having assertiveness issues generally means a person doesn't speak up enough. But while working on it, I'll ask them to overshoot, to try for aggression even. Usually, that means they'll fail and the communication will come out just right. A passive overshoot becomes an assertive statement. If it becomes a rant, and it seems a little aggressive, THAT we can tone down relatively easily.
**This would be a good time to read that post on Being Late, if you like this sort of thing.